Features deep dive

Engineered for speed, built for complete operational control.

Discover the deep tools driving Pixa Call's multi-tenant lead management and mobile dialer integrations.

cloud_upload

3-Step Spreadsheet Importer & Dynamic Mapper

No need to reorganize your files. Upload standard worksheets or copy-paste columns directly. The importer reads values dynamically and displays dropdown headers for matching columns (Name, Mobile, Category, City) side-by-side. Unmapped columns are automatically parsed as custom parameters, ensuring no customer detail is lost.

• Duplicate Filtering: Automatically skips or overrides existing phone numbers.
• Bulk Assignments: Divide leads equally or select specific callers for immediate assignment.
spreadsheet schema preview
Column 1: Ramesh Kumar [ Mapped: Name ]
Column 2: 9811223344 [ Mapped: Phone ]
Column 3: Real Estate [ Mapped: Custom Category ]
TEMPLATE BUILDER VIEW
Hello {name}, thanks for inquiring about our {category} options. We have updated your status to {status}.
Hello Arun Sharma, thanks for inquiring about our Real Estate options. We have updated your status to Interested.
chat

WhatsApp Cloud Templates & Variable Replacements

Build standardized text templates on the HR Web Panel. Our API automatically reads lead details and maps placeholders dynamically like {name} and {city} in real-time. Callers on the mobile app can launch the prefilled template instantly on WhatsApp, reducing typing errors and improving customer engagement.

  • check_circle Supports both simulated link handoffs and official Cloud APIs
  • check_circle Simultaneous configuration for SMS and WhatsApp templates
security

suspicious Caller Activity Checks & Time Log Auditing

Outbound dialing efficiency relies heavily on data accountability. Every status update logged by the caller sends the caller name, status, and precise second-level timestamp. If an agent attempts to bulk-log status changes without calling the leads, the system flags the suspicious time log intervals and alerts HR immediately on the live panel.

warning
Real-time Warning System Logs showing more than 15 status modifications in under 60 seconds are automatically highlighted in red for review.
suspicious ACTIVITY LOG ALERT
Agent: Ravi Kumar 50 Statuses Updated
Duration Interval 1 min 24 secs (Suspicious)
Timestamp Trace Logged from Device IP: 192.168.1.1